Credits are the unit of usage for Scaniverse’s cloud services. They are redeemed whenever you:

• Run asset generation on your scans

• Make VPS localization queries

Each plan gives you a monthly allocation of credits. If you consistently need more than your plan includes, you can either upgrade to a higher plan or, at the top tier, work with our sales team on a more bespoke option.

Today the key ones are:

Asset generation – Scaniverse mobile capture

• 30 credits per second of video.

Example: generating assets from a 5 minute scan created on Scaniverse mobile will require 9,000 credits.

360° camera Gaussian splat generation – 360° degree video capture

• 120 credits per second of video

Example: generating a Gaussian splat from 5 minutes of 360° camera video will require 36,000 credits.

VPS localization queries

• 12 credits per query

You’ll see the credit cost before starting an asset generation job, so you can decide whether to go ahead based on your remaining balance.

• Credits are charged when the asset generation job starts.

• If the job fails for any reason, those credits are automatically refunded back to your balance.

If an asset generation job fails, you won’t be charged for a failed job.

If you try to generate an asset but don’t have enough credits:

• The job is blocked before it starts.

• You’ll see a clear in‑app message explaining that you’ve run out of credits.

• You’ll be directed to visit the Scaniverse website to upgrade your plan.

If you’re on a lower‑tier plan, you can upgrade to a higher‑tier plan with a larger monthly credit allowance. If you’re already on the highest self-serve plan and need more credits, please reach out to our sales team to discuss a higher‑volume Business or Enterprise plan.

Credits do not roll over from month to month. Your monthly credit allowance will reset at the start of each new billing cycle, regardless of how many credits you had remaining from the previous month.

Plan selection, upgrades, downgrades, and payment management are all handled exclusively through the organization's dashboard on Scaniverse Web. The mobile app does not provide support for making changes to your plan or managing payments.

You can see a read‑only billing dashboard in your profile on mobile showing:

• Your current plan

• Credit usage

• Seats used

Should your payment method fail upon your subscription's renewal date, your account will be downgraded to the Free plan at the end of the billing cycle that has been paid. To restore your plan features and credits, you will need to update your payment information and successfully complete the charge.

Mid-cycle Plan Changes

Upgrading: If you upgrade before your current billing cycle ends, you'll be charged the full price of the new plan immediately. Your unspent credits carry over and are added to your new plan's credit allocation. Your original plan remains active through the end of its cycle, so during the overlap, you have access to both. At the end of that original cycle, the lower-tier plan cancels and only your new plan renews going forward, on a new billing cycle based on the upgrade date.

Downgrading: If you downgrade mid-cycle, nothing changes right away. You keep your current plan's features and credits through the end of your billing cycle. The lower-tier plan takes effect only when your next cycle begins.

Example (upgrade): You're on the Free plan with 500 credits remaining and upgrade to the Pro plan (40,000 credits). Pro starts immediately with 40,500 total credits. Your Free plan runs out its cycle, then cancels. After that, only Pro renews.

Example (downgrade): You're on the Pro plan and switch to Free mid-cycle. You keep Pro features and credits until your cycle ends. Free kicks in at the next renewal.

Plans include a maximum number of users (seats) per organization. Any user who accepts an invitation to your organization counts as a user. If a user never accepts an invitation, they will not count toward your user limit.

If your org reaches its seat limit you won’t be able to invite new team members until you upgrade to a plan with more seats.

No. Generating Gaussian Splats from 360° videos is an exclusive feature for Plus and Pro subscribers. This functionality is not available on the Free Plan.

360° Gaussian splats can only be generated on Scaniverse Web. 360° videos are intended to be uploaded and processed via Scaniverse Web. You can still view Gaussian splats in the app once they’re generated in the cloud.

You own the assets you generate and can use them freely for your own projects. Resale rights depend on your plan:

• Free and Plus: Assets may not be resold or redistributed to third parties.

• Pro and Enterprise: Commercial resale rights are included.

Yes. The plans described on this page are a new and separate experience with new features such as combining multiple scans into one asset, cloud processing, support for 360° cameras, and multi-user organizations. You can continue using the Classic version.

No. Classic Scaniverse works exactly the same as before, with a separate account login from New Scaniverse. You are welcome to use both.

No. You can continue using Classic Scaniverse to generate unlimited 3D Gaussian splats on your device. However, your device cannot process assets that support localization within New Scaniverse; those must be uploaded to and processed in the cloud.

Yes, you can, on iOS. New Scaniverse for Android is under development.

To switch from New to Classic, press the Account button at bottom, then Sign out. You can then choose to return to the Classic version which will present the familiar map.

To switch from Classic to New, press the Library button at bottom of the map, then the gear icon at the top. Select “Discover the New Scaniverse” and press Continue to sign in or sign up for an account on New Scaniverse.

No, at this time you cannot import previous scans or splats into your New Scaniverse account.

Please contact our team at support@nianticspatial.com for additional questions.